Welcome to episode 5 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.

Powered by Alldus International the premium AI Workforce Solutions, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI across the world.

Today’s guest is Cathal McGloin, Founder and CEO at ServisBOT. Based in Dublin and Boston, ServisBOT are transforming customer service conversations through messaging, artificial intelligence and automation. They deliver simple, convenient and powerful solutions in customer interaction management that transform service quality while reducing service costs.

ServisBOT’s goal is to eliminate all the frustrating parts of contacting customer service by automating as much as possible using BOTs and AI so that customers get the service they want, at any time they want it. They believe customer service can be a differentiator if it’s accessible, convenient and accurate, and that it should happen on the customer’s time and at his or her own pace.

In the episode today, Cathal will discuss:

The problem he was looking to solve in creating ServisBOT

How ServisBOT can boost your company’s customer engagement

Challenges they needed to overcome

Advice on how to start applying AI to your business

Developing a strategy to leverage humans and machines

Where Customer Service is heading in the near future

To find out more about Cathal and ServisBOT, head over to www.servisbot.com or you can connect with Cathal on Linkedin and Twitter @cathalmcgloin

What did you make of Cathal’s podcast? Where do you see the future of Artificial Intelligence heading in the next few years? We would love to hear your thoughts so please leave a comment below.

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