Welcome to episode 175 of the AI in Action podcast, the show where we break down the hype and explore the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives.

Powered by Alldus International, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent work that is being done within AI in the United States and Europe.

Today’s guest is Kevin Smith, Head of Analytics & AI at Contovista. Bsed in Zurich, Contovista enables data-driven banking with their white-label software and data analytics services to allow financial institutions to optimize their digital banking experience and gain actionable customer insights.

They help to understand, engage and serve customers better based on the enrichment of financial data and machine learning which empowers organizations to increase customer retention and share of wallet. Contovista’s mission is to help financial institutions transition into the digital banking age and to make banking a more delightful experience.

In the episode, Kevin will discuss:

Contovista’s work in digital banking

Enhancing the customer journey through automation and personalisation

The steps involved to provide Customer Insights

Intersecting AI and UI

Successful use cases of the benefits they bring to customers

The importance of training NLP and Deep Learning models

His passion for new technology

To find out more about Kevin and the great work at ContoVista, check out the website www.contovista.com or follow them on Twitter @contovista. You can also connect with Kevin on Linkedin. 

What did you think of Kevin’s podcast? Where do you see the future of Artificial Intelligence and Data Science in the Financial Services industry heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

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