Welcome to episode 28 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Ryan Walton – King, AVP Transformation – Technology and User Experiences at AT&T in Dallas, Texas. Ryan is a successful Transformation executive and top performer with over 20 years of experience leading large enterprise teams, defining and executing strategic direction, delivering business outcomes through process and technology transformation. He is an expert at design strategy and research, convergent and divergent ideation, end-to-end design solutions and execution across strategic initiatives.

Ryan has consistently implemented high-impact business and technology initiatives including launching AT&T’s first Transformation Office in Global Operations. He is adept at adapting to new roles, experiences, and businesses across several companies including four different AT&T Technology & Business Units, BellSouth Technology Group & KPMG Auditing and Consulting Services. He is well-known for excelling at bringing Product, Technology and Operations together to revolutionize customer experiences.

In the episode, Ryan will tell you about:

Highlights & key learns from 20 years working with AT&T

Digital transformation trends he is seeing in Telecoms

The value ServiceNow brings to the business & the challenges it solves

Three key reasons why ServiceNow is the platform of choice for AT&T

Implementation best practices

Building a successful ServiceNow team

What’s next for the ServiceNow platform

Key advice for navigating into an executive leadership role

To find out more about Ryan and all the great work happening at AT&T, check out the website www.att.com or follow them on Twitter @ATT. You can also connect with Ryan on Linkedin. 

What did you think of Ryan’s podcast? Where do you see the future of Digital Transformation and ServiceNow heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

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