Welcome to episode 29 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Erica Cary, VP of Product and Services at Hilton in Dallas, Texas. Erica is a highly accomplished leader responsible for the strategy, design, development, delivery and deployment of global workplace and marketplace technology solutions. She is well known for establishing and maintaining relationships with internal and external business partners and vendors to execute key strategic priorities. Erica is passionate about inspiring, mentoring and developing people as well as delivering services that are scalable and consistent with reusability in mind.

In her current role, Erica is responsible for elevating the Team Member experience around the globe for Hilton through the power of data, technology, environment, insights and storytelling. She leads rapid expansion, innovation, integration and accelerated growth of digital capabilities to connect people, transform technology, and elevate the employee and guest experience. Erica also provides an oversight of HR Shared Services, providing Human Resources, Payroll and Technology services to support the global workforce.

In the episode, Erica will tell you about:

The interesting work she does at Hilton

Key learns during her career to date

Macro trends within the Human Resources and Hospitality sector

Use cases of how they introduced new innovation at Hilton

How ServiceNow is adding value to their services

Her key advice on starting your Digital Transformation journey

What the future holds for ServiceNow

To find out more about Erica and all the great work happening at Hilton, check out the website www.hilton.com or follow them on Twitter @HiltonHotels. You can also connect with Erica on Linkedin. 

What did you think of Erica’s podcast? Where do you see the future of Digital Transformation and ServiceNow heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

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