Welcome to episode 33 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Felippe Mora, Senior Director of Customer Success at Nuvolo in New Jersey. Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. They provide a single platform to manage all people, all physical locations, all assets and all work to enable data sharing across departments. They serve various industries such as healthcare, life sciences, financial services, retail, government, higher education and enterprise. They are the largest and fastest-growing independent software vendor globally, built on the NOW platform. 

Felippe is a customer-centric executive focused on delivering value and leveraging customer feedback to ensure long-term relationships that drive retention and expansion of recurring revenue. He is a results-driven and innovative professional, with extensive experience in software and web development, information technology operations, systems management and client relations. Felippe is armed with outstanding skills in setting vision and strategies along with providing innovative business solutions and infrastructure toward the fulfillment of established goals.

In the episode, Felippe will tell you about:

The interesting work he does with Nuvolo

Transitioning from engineering into a customer success role

What is Customer Success

How to build a high-performing team

Examples of creating an effective Customer Success roadmap

The importance of stakeholder engagement

Key Learns throughout his career to date

To find out more about Felippe and all the great work happening at Nuvolo, check out the website www.nuvolo.com or follow them on Linkedin and on Twitter @Nuvolo_Tech. You can also connect with Felippe on Linkedin. 

What did you think of Felippe’s podcast? Where do you see the future of Digital Transformation and ServiceNow heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

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