Welcome to episode 49 in our Digital Transformation series of the Alldus podcast, the show where we highlight the brightest talent and technical leadership within the ServiceNow ecosystem.

Powered by Alldus International, our goal is to share with you the insights of leaders in the field to showcase the excellent work that is being done within Digital Transformation and ServiceNow implementations across the United States and Europe.

Today’s guest is Phil Holmer, Assistant Vice President and Product Owner at U.S. Bank. The Minneapolis-based bank blends its relationship teams, branches and ATM network with digital tools that allow customers to bank when, where and how they prefer. U.S. Bank is committed to serving its millions of retail, business, wealth management, payment, commercial, corporate and investment customers across the country and around the world as a trusted and responsible financial partner. 

Phil’s passions are leadership, strategy and technology. Most recently, Phil has been leveraging his deep ITSM and IT Ops expertise on Threat Management, Security Incident, Vulnerability Response and the Security Operation Process. Moving forward, he will continue to help organizations leverage the best technologies and processes available to reduce risk, add business value, and improve customer and user experiences.

In the episode, Phil will share:

Key learns moving between end-user and consulting roles

Interesting Digital Transformation trends he is seeing in the market

Why ServiceNow is the platform of choice

Learns and challenges from Interesting Implementations he has worked on

The business value of embracing Digital Transformation

Stakeholder management tips

Building and sustaining a winning ServiceNow team

The future of ServiceNow in security & banking

To find out more about Phil and all the great work happening within his team at U.S. Bank, check out the website www.usbank.com or follow them on Linkedin and Twitter @usbank. You can also connect with Phil on Linkedin. 

What did you think of Phil’s podcast? Where do you see the future of Digital Transformation and ServiceNow heading in the next few years? We would love to hear your thoughts on this episode, so please leave a comment below.

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